I was very satisfied with North Texas Transmission. I like that the business is family owned and that the manager himself takes the time to take care of the customer; I got the phone call directly from him and was kept informed about the whole process every step of the way. They were quick, courteous and fair. I will definitely recommend North Texas Transmission to anyone I know who needs work on their transmission.
This business is family owned and operated. The customer service is great! The staff is very courteous and professional something a lot of businesses have lost site of these days. I have and will continue to recommend people to do business here. The folks I have referred also received the same level of service.
My situation was a clutch replacement and universal joints on the driveline. While they had my transmission out to replacing the clutch they informed me the rear seal was starting to leak which had nothing to do with my clutch replacement. They could have done like most shops and only replace the clutch and moved on. I would have needed to return months later when the seal was finally worn completely out, pay them to remove the transmission again, replace the seal and reinstall the transmission.
The universal joints were replaced and the driveline was sent out for balancing....another above and beyond service. Definitely a first class operation!!
There is alot of positive things to say about NTT.. First I would like to thank Dustin for helping my family. Second the staff!!! My SUV broke down in a critical moment when we were going on a long trip. They took care of the problem in 2 days and save me money on the long run. Its hard to find shops like this when there are scammers everywhere. THANK YOU and God Bless.
I have rarely dealt with such an honest shop. Richard took the time to listen, go on a test drive with me, and explain in detail what he thought the issue was. However, he wouldn't commit to a repair plan or price quote until he was positive he knew exactly what the problem was. Dustin provided good communication throughout the day and I had my vehicle back, fully repaired, before they closed.
As other reviewers have stated, other shops could have taken advantage of my ignorance when it comes to transmission repairs. However, it was obvious to me that the staff was less interested in making money than they were in solving the problem and satisfying me as a customer. In doing so, they have made a customer for life--though I do not hope for future transmission issues! I will not hesitate to refer my friends and family to North Texas Transmission.
Refreshing! Great people. I discovered North Texas Transmission from a Google search and the first thing caught my attention was the clean shop. I'm not a transmission specialist but I have enough knowledge to be annoying. :-) Richard could have easy informed me I needed to rebuild or replace the unit but a complete fluid change with high quality fluid did the trick. If you need transmission work call North Texas Transmission.
I thought I needed my transmission repaired but it turned out to be misfire on one of my cylinder. I think other transmission shops would have taken advantage of my lack of knowledge but North Texas Transmission were honest and explain the true cause of the issue. I would highly recommend them to anyone. North Texas Transmission is customer focused and very honest.
I had spoke with Richard on the phone he quoted me a price and how long it take to repair. I drove my truck it to him and after he had driven it said the price and the time quoted is still good. At first meeting with Richard and Dustin I felt very comfortable and confident that they knew what they were doing and they weren't just out to sell me something but they were informing me as a outside Salesman myself for many years I recognize and really appreciated their integrity.
I Said to go ahead with the repair. It was repaired on time and at the price quoted and repaired correctly.
Absolutely couldn't be happier or more satisfied with North Texas Transmission than I am. These guys are extremely knowledgeable, fast and fair. They, in my opinion, go above and beyond expectations to satisfy their customers. I wouldn't hesitate to recommend North Texas Transmission to anyone and everyone I know. Just call me a "customer for life", thanks to Richard and Dustin...
Great personal service kept me informed all through the fix.
Our son is in Arlington going to school and his transmission went out on his truck. We found good reviews and that this was a family-owned business so decided to go with them. They called us not long after the truck had been towed in and was able to give us an out the door price that was completely satisfactory (and lower than what we had thought it would be). They never once tried to sell us anything us. They knew we had it in for the transmission and that’s what they took care of, nothing else. A huge thank y’all to all who dealt with our son, Dustin’s, truck!