I have rarely dealt with such an honest shop. Richard took the time to listen, go on a test drive with me, and explain in detail what he thought the issue was. However, he wouldn't commit to a repair plan or price quote until he was positive he knew exactly what the problem was. Dustin provided good communication throughout the day and I had my vehicle back, fully repaired, before they closed. As other reviewers have stated, other shops could have taken advantage of my ignorance when it comes to transmission repairs. However, it was obvious to me that the staff was less interested in making money than they were in solving the problem and satisfying me as a customer. In doing so, they have made a customer for life--though I do not hope for future transmission issues! I will not hesitate to refer my friends and family to North Texas Transmission.